EN
Walked in paid my daily $10 member fee, as I literally just finished within seconds they cancelled the tournament due to not having enough players (understandable).
However, that was the only reason I showed and was not refunded my daily membership.
Just don't believe that to be the right thing to do when cancelling seconds after walking in and paying
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Hey Damian, While memberships are typically non-refundable since they cover access to the club for the day, situations like this are on us to handle better. We should have either communicated sooner or made it right in the moment.
If you’re open to it, I’d like to take care of you personally. Next time you come in, we’ll cover your membership or get you set up with something that makes up for the inconvenience.
We appreciate you giving us a shot, and I hope you’ll give us another opportunity to give you a much better experience.
— PH Social Team
