Management stepped us and took total responsibility for the floors error. First room i've seen take blame for a mistake and try to pass it off on someone else. Thanks Ross for reaching out and taking care of this
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Hey Jerry,
Sorry for your experience. We don't get it right every time and in this instance we had compounding mistakes. Our dealer made a mistake not throwing out an all in button and our floor person made a bad call. We blew it, and we'll correct the problem.
Our understanding is that we issued you a refund to make up for the mistake, but we'd love another opportunity to make it up to you.
Apologies,
Ross Carroll; GM Shuffle 214