TCH Social Austin

Let's start with the obvious question: Do the dealers in this building have any idea what poker even is? For a place this big, there have been at least 5 dealers who can't get hold em pots correct. I'm talking guys going all in, getting called with 1 chip, and the dealer never gets the last bet.
I've been needled DURING HANDS by what I think are just players in the hand with bad poker etiquette, only to find out later they are dealers who work in the building. The dealer of the table won't say @#$% to their buddies, and for people who work in the building, you'd think they could understand that a person in a hand with another player had nothing to say to you, because they are involved with in hand, and you should leave them alone. This is a female dealer, dark hair, no sense.
About 3 weeks ago I had a member of management call and ask me a bunch of questions about the room, and promised me 3 hours of free time for doing their survey, an offer which never got fulfilled. Like bro don't call me during the day, waste my time, then never give me what you promised.
This is the first and only poker room I've ever been to that always addresses workers before players. If you walk up to the desk up front, not only will you not get the slightest greeting, but you'll be addressed long after they've done everything else they can think of.
While maybe 2-3 of the cocktail servers can do the job, the rest are completely clueless and will take an order from 1 person at a 9 person table without ever even looking at the rest of the table. I have never had to chase a person down so often to get water in my life...and they walk around with trays of water.
Today I approached the desk to request a table change. I stood directly in front of the desk attendant for at least 2 minutes. She never once said a word to me, electing instead to request "floor to table 5" 3 times in the mic. She had to look out to the floor to make this request, literally looking around me as I stood in her direct path to see the table. Then she played on the computer, made a few other calls, and eventually spoke to a woman who walked up to the desk after me before ever addressing me. I said, "you have got to be kidding me, I've literally been standing in front of you for 5 minutes and you're gonna talk to the lady behind me !?!?".
She apologized and made some pathetic excuse. Here's the deal, if you can't see a person 6 inches taller than you, standing DIRECTLY IN FRONT OF YOU, then you can't work the desk. We walk up to the desk, and you can't see me or lack the courtesy to address me.
It's time for a full retrain of the front desk staff, period. Let me be clear: we could give a @#$% less if the are cute. We care if they do their job. So maybe less focus on your fancy clothes and thigh high boots, and more focus on being a poker room host. As I left, I walked up and asked for a printout of the remaining time on my account. The other girl gave me a 2 minute conversation about my time before I repeated the exact same sentence and she finally printed out some slip that says $19 left. We'll see if I ever go back, but if/when I do, I will ask again how much time I have left because now I don't trust them to get it right.
The final straw today, lord help me. Aside from the dealers with bad player etiquette, and the dealers who go to other card rooms and act like complete @#$% ( as if we don't recognize you outside of your workplace ), I literally had a dealer try to tell me my VERBAL BET wasn't binding because I didn't have that many chips in my hand. I said what do you mean, I had a clear raise in my hand, and verbally announced $11. This woman tried to claim I made a string bet because I had to reach back to get the rest of the raise. This is probably the dumbest misinterpretation of a rule I've ever heard, because literally everyone on earth knows if you verbally call out a bet, then it's binding.
The worse part is, I then asked her to call the floor. She hesitated and said," I'll allow it this time". I could have thrown my drink in her face. " Allow" !?!? Really? You mean follow the effing rules?!?! This is days after the other dealer took 2 full minutes to count out $200 in green chips. It's 8 chips. She recounted it like 7 times. The entire table sat there confused as we pay by the hour.
Let me be clear. Not all the dealers are bad. But most of their dealers should be at somebody's home game. Are these people even trained?!?! I'm dead serious here, it seems like half of them are just pretending, and for a place of this size it's sad.
This place has nothing on the Lodge, and it's worth the drive to at least have a place where the workers know the rules or make an effort to be hospitable. You can't tell me with 3 people minimum at the front desk that it takes 5 minutes to get spoken to. While the dealers at both places play, the ones from the lodge understand that the players recognize you, and you can't be a jerk.