Changed high hand promo payout in the middle of the day from $500 to $100 per half hour. Had online promo announcement at $500 in the morning, then changed it at noon. It was very misleading. Want to maintain membership and future customers trust.
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We sincerely apologize for the confusion and frustration caused the the change to our high hand promotion. We do understand the importance of maintaining trust with our valued members, and we take your feedback very seriously.
We want to assure you that the decision to change the high hand promotion rate was made after careful consideration of various factors. However, we acknowledge that the timing and communication of this change were not handled as effectively as they should have been.Moving forward, we are committed to improving our communication and transparency with our members and future customers. We have taken steps to ensure that any future changes to promotions or policies are communicated clearly and in a timely manner.
As a token of our appreciation for your continued support, we would like to offer you a session on us. Please E-mail me at your convenience to arrange it.
We value your feedback and are eager to make amends for any inconvenience caused. Should you have any other concerns or suggestions, please do not hesitate to reach out to me directly. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in our club.
Sincerely
Daniel Morelli
Director of Operations
Daniel.morelli@thebigblindsa.com
