The room hired plenty of dealers, but they can't start working because of occupational licensing laws of VA. Each newly hired dealer has to wait 90 days to get their license to deal. The floor personnel is doing the best they can to accommodate players and actually show empathy and care. Kudos for the floor.
Now, where Caesars really screwed it up is the tables themselves. They installed lights and equipment for side bets, and each side bet takes time. Also, it distracts the dealers, and generates a lot of misdeals because cards hit the light fixtures. Finally, when someone wins the side bet, they are waiting for the floor person to come and approve the pay-out. The game cannot continue until this is done. If at Cherokee one confidently plays 20-25 hands per hour, at this room you play 10-15 hands per hour. So few hands per hour mean that dealers do not receive the tips they were expected to receive when they signed up for the job. I have heard that 25% of the dealers they hired and trained already resigned just because dealers are not making enough money to justify their stress. I don't understand how the leadership could screw it up so big here. Yes you make extra pennies on side bets, but you lose on less rake because of the fewer hands per hour, you have to pay the dealers more because tips are not enough, and now you also need to hire more floor people to handle chips( no cage) and to run and approve size bet payouts.
As for the poker play - dealers do not know the rules. Missed blinds ( how much and when to post when returning from a break), straddle amounts at 1/3, minimum buy in requirements - it looks like all of these concepts were not delivered to them during their training.
There is a good mix of players at 1/3. Overall, the player skill is higher than at Cherokee (their closest competitor on CLT market),and is on par with Florida games with 500 buy-ins. Friendly and fun environment, overall. But even if you are crushing poker as a pro at a high BB/100, your BB/HR will be so low because of how few hands you will see.
I guess the line will shorten with time and the new dealers will get their paperwork approved by the state so all 21 tables can be operational, but the only way to increase the number of hands dealt is to ban all side bets at the poker tables, and better, replace the tables altogether.