Table service is beyond bad. The three times we have played there we ordered food. The first time we did not get our order for about 40 minutes, the second visit our food took 77 minutes (I used my phone timer.) The last visit we just left and never got our order. This last visit was especially bad because we ordered from their "No Wait Menu" which is mostly cold sandwiches and chips. When I asked the dealer to call the floor for me, he questioned me and stated that my issue did not warrant a supervisor; I ended up going to the podium myself and finding the supervisor on my own. After finding the supervisor, I explained our service issues then and the other visits. He offered no apology or explanation just that he would get it for us. We did not want to wait. This same attitude is inherent in all their employees including the players club and slot attendants. Table games dealers are very nice. Do not waste your money here and risk having a miserable time, there are several other casino options in town that are significantly better at customer service.
Gila River Casino - Lone Butte
- Phone:
- (800) 946-4452
- Poker Tables:
- 30 Tables
- Hours:
- Open Now (All Day)
- Minimum Age:
- 21
Recent Lone Butte Reviews
Amazing room nice people almost never a problem but the food that takes for ever and not much of a variety but great... Read More
Table service is beyond bad. The three times we have played there we ordered food. The first time we did not get our... Read More
I won't be back. The dealer exposed a card before the action was complete, I was then informed (after the dealer... Read More
dont tell em you have rules but when i ask for a print out of these set rules you tell me you cant give me that...... Read More
Poor promotions, long wait lists to play poker, uptight security and horrible table side service. I have played poker... Read More
This room is really nice. Friendly staff, modern aesthetic. If you are in the Chandler area of Phoenix this is... Read More
I've never come across a poker room I didn't like so this will be the first. The players are not bad skill wise a lot... Read More
Food is horrific! 45 mins to 1hr, and COLD! Regular players... more unfriendly than any poker room I have been in... Read More
Great poker room. Excellent dealers great staff overall wide variety of games - no limit, limit big O, etc. Fantastic... Read More
I only play the daily tournaments there. I can't speak on anything else to do with the poker room. Staff is... Read More
Dealers are top shelf. Games are all low stakes. NLHE action is fast though. The 2/3 NLHE plays like a wild 3/5... Read More
Ppl play serious enough to make it enjoyable, so long as you like catching whales, they'll eat you if not. Lots of... Read More
Alright,easy money... Read More
Best place to play in Phoenix area. Plenty of games on, several options. You find players of all skill levels,... Read More
This is my favorite place to play... it sucks I'm moving an extra 30m further away! More 2-100 & 2-200 tables than... Read More
This place caters to locals! I went all in after the flop. The other player says if you got aces it's yours. Dealer... Read More
Each dealer is knowledgable professional and most importantly fun! Staff is extremely well organized and helpful.... Read More
The craziest poker rules I have ever seen. Can't put chips in front of your cards huge rail dealers In the poker room... Read More
Cant do this cant do that. cant talk about hand. cant put any chips in front of cards at all or they are in pot. ... Read More
Offers a variety of games, however, does not offer Texas Hold'em No-Limit cash games. Tournaments are mostly short... Read More