Show up tonight to play, tried giving them another chance after a year away to see if things had gotten better. They actually had managers this time so definitely an improvement for starters but everything went down from there. I get on the list to play 1/3 and for the live stream, about 30 minutes in I'm informed there's a seat on the live stream so I get up to go play that. I'm told I have to buy a minimum of $40 in time to play the stream, something I've never been told on any other stream. I don't want to buy that time, I don't know if I'll be coming back in the future or even be there that long, the dealer tells me I can cash out my time at the end of the night so I agree to pay it and sit down to play. There's no burn on bomb pots for some reason, again something no other room does. At the end of my session, I got to cash out my time and I'm told that's not their policy. I tell them who told me I could and they make me stand around for 45 minutes while they check the cameras and finally come back with they couldn't hear anything clearly so they're just not going to refund the time. I try talking to the owner who's there playing, I tell him I'm not going to be returning in the future to which he asks me to come outside and tells me I'm banned. Then he condescendingly tells me if I need the money that bad @#$% pay it back. Honestly, this room is the worst one in town. Terrible dealers, one who was fired from another room for theft. Managers who don't help and are rude. And a manager who is condescending and would rather ban someone for having a complaint than ban players who get drunk and fight. I wish I could give them a 0 star.
San Antonio Poker Palace
- Phone:
- (210) 549-4116
- Poker Tables:
- 13 Tables
- Minimum Age:
- 21
Announcements from San Antonio Poker Palace
FREE PLAY EVERYDAY FROM 7AM-12PM
$100,000 BAD BEAT
Bad Beat Jackpot: Aces full of Kings or Better Beat
Recent SAPP Reviews
Absolutely great atmosphere love playing here dealers are great and the managers are very professional! If your... Read More
Scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam Scam scam... Read More
$ being pulled for jackpots won’t be paid out. Place won’t last long stealing $ from... Read More
Place doesn't pay bad beat... Read More
Place won't pay badbeat if you win it! There is much better options that don't use shady ways to rob poker players. ... Read More
The news is out and everyone knows this place is a scam....Shouldn't take $ and say it can be won then end up not... Read More
Can't believe this place is still in business! The bad beat jackpot was always a scam, it's not progressive? It's... Read More
SAPP is a total sham, everything about this place is sketchy. Bad beat refused to be paid out, they're raking far... Read More
You can feel how low morale at the club is since the ownership refused to pay a hit bad beat jackpot (again). I feel... Read More
There's a solid reason this place gets either max reviews or bad ones - because it's all dishonest. The place doesn't... Read More
One of the funnest most friendliest places to play in town with non stop action unlike anywhere else come see for... Read More
Favorite card room San Antonio. Hate to see Chris another so card house dealer make false claims to hurt another card... Read More
I'd rather drive 40 min out my way and head to Royal!! Only way bad beat gets paid off is if staff or owner hits it I... Read More
Just left an amazing $5 bomb pot game. Action was amazing , entire staff was friendly. There is a reason this is one... Read More
The bad beat has hit twice and he hasn't paid either time. Rumor has it he doesn't have the money because he plays in... Read More
Definitely without a doubt one of the best cards rooms in San Antonio great atmosphere, great dealers. Live streams 4... Read More
Had an amazing time. Top tier card room in my book. Met Paul their General Manager and runs the club very... Read More
Badbeat got hit, owner refuses to pay. This place is a scam. It has been hit 2x now and still not paid. There is a... Read More
Great poker room experience. Dealers were fast , friendly and knowledgeable. One of 2 rooms in San Antonio that stay... Read More
I would be careful. They recently SCAMMED their players out of a 100k bad beat that hit. Very unethical to advertise... Read More