First, I've played in a lot of rooms across the US and have never found one that is worse then my home casino. The rake is higher than most, but more importantly they have zero customer skills and a few horrible dealers that they keep for some reason. To give a example, I was getting nowhere with the new manager while I was trying to discuss some problems. Three times he told me he would call me back and never did. I then requested to meet with him and his boss. After I communicated my concerns, his boss told me he thinks me and other regulars should be ambassadors for his room ! You kidding me, you want me to tell people how great it is here when you treat us poorly. This is how they handled my complaint, by saying we should be nicer and tell people how great it is!!!! They are very inconsistent about there rulings, more than anyone else. It is a beautiful room that could be a awesome poker room. Im a player who eat, sleeps and thinks about poker all the time, I would play 3 to 5 times a week there. I now only play when big events come to the room, I wish you knew how much that says, I live for poker and go without cause I have such disdain for this place. They have scared off a lot of people with their customer service skills. Would never recommend this place unless it is when the WSOP is there using their own managers and dealers. It truly sucks not being able to play daily but I just go to KC to get my fix now.....
Horseshoe Casino Council Bluffs
- Phone:
- (712) 396-3805
- Poker Tables:
- 18 Tables
- Hours:
- Open Now (10:00am - 3:00am)
- Minimum Age:
- 21
Recent Horseshoe Casino Reviews
Your best tournaments in Iowa good structure you have wsop circuit and run good series. Fast cocktail service. ... Read More
Was here for my moms 90th birthday party. Had a great time and made 2 k in a afternoon. I would totally return. I'm... Read More
Great, played in 8 tournaments, cashed out in 5! The best I did is 3rd place out of 64 players! J's 1st hd & dealer... Read More
Was passing by and stopped here to play a few hands. The players were amazing, however most of 'em play quite passive... Read More
Like coming to play here when I'm passing through town. Always good action and a nice clean room to play in. No call... Read More
Cool place with friendly staff. Nightly tournaments. Every time I play the majority is lose passive/aggro. Printed... Read More
The night I played had a lot of action with a wide range of players. Staff was solid. Dealers were hit or miss. Some... Read More
Located in a pretty large Casino right on the Nebraska / Iowa boarder. Played on Saturday and Sunday. They... Read More
My experience at this room has been good, visited over one hundred times. Lately I had a poor experience calling in... Read More
This is my "home town room" but I have played at a variety of places around the country. The room is big enough and... Read More
First, I've played in a lot of rooms across the US and have never found one that is worse then my home casino. The... Read More
Best Room in the Caesars network. Dealers care and keep the game going. Much more comfortable room than the others I... Read More
Lots of action, most of the dealers are nice. A couple of duds. Like many rooms most players know each other and... Read More