Played a few tourneys here. They were decent, if not slightly on the turbo-ish side for a $550 buy-in. The drink service, though, was horrendous. It took 90 minutes for anyone to even come to our table. When she did, she went to the other side of the table, and while she was taking their orders, I waved at her to let her know I wanted her to stop by before leaving. She locked eyes with me, so I thought we were good. I went back to playing poker. She left. She came back about 20-30 mins later with my tablemates' drinks, and I said I'd like to order a drink. She cut me off mid-sentence and said "I am delivering the drinks, not taking drink orders. You'll have to wait." And then she never came back. About an hour later, she and another server were standing in the aisle between the two areas of tournament tables, just chatting. I waved at them, as if to say "it's now been well over two hours... could I PLEASE order a drink?!" The original server rolled her eyes, said something to the other server, pointed at me, and walked away. The second server walked to our table and began with the gentleman to my right, and took everyone's order at my table before mine. We were all laughing at how ridiculous the situation was. I ordered a coffee and the guy to my right ordered a coke. When she brought our drinks she asked if I had the coke and I said no, coffee. So I told the guy on my left that he probably got the sneezer.
They could not have been more rude if they tried. I then played a later tournament that same day, and the number of people in the poker room was probably reduced by at least 50%. I had been moved from one table, where service had actually been somewhat decent, to a table where again, no one had been by for 90 minutes. I ordered a water, and the server forgot about it. I asked another server and she told me to go get it myself. She said there was a bin of bottled water set up. The information would have been helpful eight hours earlier. The delivery of the information didn't have to be so nasty. I spent over 12 hours at the Wynn that day and had exactly one server who wasn't absolutely horrible to me. And it wasn't just me. I moved over to a cash table in between tournaments and ran into a player that had witnessed the first rude server. She said that server had done the same thing to her boyfriend. Just nasty for no reason at all.
These people work for tips. We are NOT obligated to tip. And I am certainly not going to tip someone who is deliberately obnoxious. A one-time incident I could forgive, but it is obviously the culture there. Either they're being treated badly and they're taking it out on their customers, or the Wynn just doesn't care that their servers treat their customers badly. Either way - I won't be back.
