Small, local poker rooms inevitably have some problems, but I have been playing here for two years and find it to be mostly a well run and fun room.
For one thing, it runs the best 2/5 (and sometimes 5/10) game in the state. It has a timed rake of $7 per half hour so no drop on any hands and that includes being eligible for the jackpot and promotions. It runs 4-5 times a week on average. The betting cap is $680 rather than $500 at Talking Stick. There is usually good to great action. Anyone saying otherwise is simply wrong. There is always the standard types of 1/2, 1/3 games as well as 4/8 and sometimes 6/12 mix.
They offer a wide variety of promotions, some of which reward everyone equally and some of which reward those who put in the most hours. This seems like a fair balance and during football season has caused consistent increases in business and action.
I think the dealers here are excellent. I have played many years in many casinos. They do an excellent job. They are human, so an occasional mistake it made, but at no higher rate than any other casino I have been in.
My main complaint is the food and beverage service. There are some excellent servers working very hard but some of them really struggle and its clear that at times the room is severely understaffed.