Clearly needs an experienced room manager.
Wait list is an excel spreadsheet that has to be manually edited, worse than the whiteboards of the 90s.
Tough to see the usurious rake of $20 come out of $1-$3 pots.
Players are mixed bag. Some solid, some so bad that the games are beatable even with that take.
Staff is very pleasant even putting up with the crying players.
Once they get through the growing pains, this should be a nice place to play.