An unattractive "room" (more like a roped off section of hallway) in a poor location. Though the room is non-smoking, they placed the no-limit game next to the "rail" where smoking players and spectactors could puff away. The tables are huge and noticeably unlevel with no raised edge around the perimeter; as a result, firmly pitched cards sailed off the table to the floor when not intercepted by a player or chips. It was also necessary to constantly push bets further out than usual so dealers could reach them. When I suggested to one somewhat petite and obviously inexperienced dealer that she get a wooden stick to help reach chips, she replied management would not allow it.
They spread 2-4 limit and 1-2 no-limit games while I was there. The 2-4 game was loose and passive. The no-limit game had a mixture of decent and poor players.
Wow, these dealers are truly the bottom of the barrel! Lots of misdeals and premature burn-and-turns before the action was completed. The dealers did not know how to correct errors but would fake it or do what the loudest player said rather than call the floorman/manager over. For example, prematurely burned-and-turned cards were left on the board to play.
A few examples of poor dealing stand out in my memory. While in the no-limit game, a player loudly announced "Raise" and subsequently placed chips in the pot to call before reaching back for more chips with which to raise. When he put in the raise, the dealer called it a "string raise" and made him take the raise back despite objections from several players. I instructed the dealer to call the floorman, who explained that it was not a string raise because the player announced the raise before putting chips in the pot.
Later in the session, I was looking at my freshly dealt hole cards when I heard the dealer announce "$15 to go." The player on my right mucked, after which I immediately flicked my little pair into the muck. When I looked up I saw no $15 bet on the table. I asked the dealer who raised to $15 and he replied that he was joking. I told him that his announcement caused me to fold a playable hand, and he responded by claiming I had already folded when he announced the $15 joke raise.
On another occasion, a player who had missed his blind asked if he could post in his current position, which was between the button and the small blind. The dealer replied that he could come in for $2 (the big blind amount). After he posted, she dealt the first card to the small blind so that the poster (who was first in front of the button) was dealt in last. Then she dragged his posted blind and the other two blinds to the center of the table before any action took place!!! When the floormanager was called over, he tried to explain to the dealer players are not allowed to post between the button and the blinds in this cardroom!
The cocktail service was somewhat sparse during the graveyard shift and mixed drinks were not made with real juice. I ordered some grapefruit juice which sort of tasted like Tang gone bad.
The management of a room with such terrible dealers cannot be too good. I was initially impressed by the friendliness and responsiveness of the room manager. I even toked him $5, which from what I observed may have been his biggest tip of the night (graveyard shift). Shortly thereafter when he came by the table, I asked him why dealers were not allowed to use sticks to reach the chips on these oversized tables. He replied that the lawyers and the "mohels" would not allow it. I said "Aren't mohels those guys who cut off the tips of penises?" The poker manager replied "Yeah. They cut them off and send them to New York city where they grow up. Then they come to Vegas." After this incident, I was subjected to more anti-Semetic comments from a drunken player before I left. Ironically, this very same poker manager had previously come down hard on an affable customer who let the "F" word slip out in casual conversation, threatening expulsion if it happened again.
Poker players reportedly receive a generous $3 per hour in comp credit when they sign in with their player's club card. Due to staffing problems, however, it apparently takes a few days for the credits to be registered on the player's account. I did not stay in Vegas long enough to see whether I received any comp credits.
The room had a nice coffee bar as well as the often mentioned cookies and finger sandwitches. The coffee was removed during the graveyard shift (when it was needed most) but the sandwitches were left out all night long. How long does it take for mayonaise to go bad at room temperature? There's a lawsuit waiting to happen!