Generally, the room was good-to-excellent - tables, chips, cards, chairs etc, but I'm only going for a 3 here because it was a bit too cramped for my liking. In some chairs, you have to continually shift back and forward to let people through and it gets a bit distracting. The big pillar in the centre of the room doesn't help either.
On my visits there I found a mix of players at the 1/3 NL and tournament games ranging from pretty poor to pretty good. Game selection is important here as you could end up on a table of weak players who think they're good or some pretty strong and very aggressive players.
Generally very good, with no major mistakes I can recall, and kept the games moving well. Not quite a 5, though, as some of them seemed to to be pretty disinterested and dealing on autopilot or talking to someone on another table.
Service was good but slow, though I think that's partly because of the time it takes the waitress to get around the room and manoeuvre through all the tight spots and players.
Didn't have to deal with them much, but they seemed pretty good and were pretty quick to respond to calls, except when the dealer had a pillar between him and the desk when the response was occasionally slower.
$2 an hour and some decent promos - they were also quick to hand out tickets to the cash prize draw when they were won.