Horrible room. Really poorly run. Cashier shorted me when cashing chips, then got @#$% when I pointed it out. Floor standing right there didn't care, then she tried to overpay my sister who was standing next to me. Floor saw that too and didn't care. Must be a side hustle. Count your money or just avoid this room. Homeless drunks stumbling around slot area next to room, first time I have ever felt truly "unsafe" in a casino... and I've been in a lot of them.
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Hello, we're very apologetic for your unfortunate experience when visiting the poker room. MGM Grand is dedicated to the guest experience and we are constantly working to become better. Please reach out to our director at spique@lv.mgmgrand.com to ensure your next visit exceeds your expectations.