EN
During the first 13 days of January, I logged approximately 130 hours of play—roughly 10 hours per day with very little rest—in order to qualify for the full cash-out and freeroll. After completing the promotion, I was informed that the freeroll would take place on February 1st at 12:00 PM.
Based on that information, I arrived at the casino at approximately 11:30 AM on February 1st to register. At that point, I was told by the floor staff that registration had already closed at 11:10 AM and that I would not be allowed to participate. I explained that no registration deadline was posted online, on Bravo, or communicated to me at the conclusion of the promotion. Despite this, my concerns were dismissed, and no effort was made to accommodate or even meaningfully address the situation.
What was most disappointing was not the ruling itself, but the complete lack of empathy or customer service. The response amounted to “it’s in the rules” and “too bad,” without any attempt to acknowledge the significant time and effort I invested or to find a reasonable solution.
