The poker room is really nice as well as the rest of the hotel. The only thing that I think could have been done better in regards to the poker room is to put in better chairs. Other than that, no complaints.
The competition here was really tight. There was no easy money to be made.
The dealers were all friendly and didn't make any mistakes.
It took about 30 minutes to place my first drink order, which is slow especially since I was on a brand new table.
My biggest complaint about this room is the management, specifically customer service. The cashier/brush wasn't very friendly or welcoming. She was constantly distracted by coworkers as was the floorperson. There were 9 live names on the 1/2NL list so I inquired about whether they were going to open a new game and they seemed somewhat bothered by this request. Also, I was sitting at the new table with the dealer and chips ready to go for more than five minutes before they finally remembered to call down the list. For a casino that supposedly emphasizes customer service, I felt they were lacking in that department.
They offer high hands and on Thursdays they offer $1000 for flopped quads.